Customer Relations
Discover tutorials and strategies for how to view your customer communications in the Merchant Portal and improve your customer relations.
View and Understand Canceled Orders and Payouts
Order cancellations can happen for different reasons. This article shows you where to find canceled orders, how to check if you were paid, when merchants are eligible for payout, and what to do if you need to dispute a charge.
5 Tips to Reduce Staffing Strain During Your Busiest Times
With the busiest days for delivery right around the corner, now’s the time to prepare.
How Can Restaurants Improve the Food Delivery Customer Experience?
Learn ten tips to improve how customers experience your restaurant’s food delivery service, whether they’re new or returning.
How to Manage DoorDash Customer Reviews on the Merchant Portal
Everything you need to know about how the Customer Reviews tab works – from rating trends to viewing feedback.
What is DoorDash Customer Support Solutions?
A dedicated customer support line staffed with highly-trained agents.