Cross-Channel Loyalty for restaurants: one rewards program, across all channels
The only loyalty program that rewards customers no matter where they order – in store, on your website, on your app, and on DoorDash.
Cross-Channel Loyalty is available with our Pro package.
Connect your reward and loyalty programs under a single platform
Increase your loyal customer base
Harness the power of the DoorDash platform to seamlessly enroll customers into your loyalty program — accelerating signups and driving sales growth.
Allow customers to earn and redeem across all channels
Engage new customers and drive repeat orders when you allow customers to earn from anywhere, on any channel.
Drive DoorDash customers in store
Encourage customers to visit your store by linking DoorDash rewards to in-person purchases — unlocking more foot traffic for your business.
How Cross-Channel Loyalty works
Here’s how Cross-Channel Loyalty brings every customer interaction together - from setup to sign-up to repeat order - without adding extra work for you.
Connect your loyalty programs under a single platform. Customers will receive automated notifications and emails reminding them of their reward progress and encouraging them to come back or reorder sooner.
Learn how the Commerce Platform connects Cross-Channel Loyalty to other marketing tools.
Talk to our team
“These loyalty members are now ordering 1.3x more frequently online — showing how the loyalty program helps local restaurants not just acquire new customers, but turn them into regulars.”
John Schall
Founder, El Jefe's Taqueria
Read El Jefe's Taqueria's full storyPro package results
Restaurants that use the Pro package which includes Cross-Channel Loyalty can see a 20% increase* in digital sales within six weeks after launching a mobile app, with an additional 15% increase building up over the next 4+ months, thanks to our automated email marketing programs, with additional sales growth from custom marketing tools.
See how businesses just like yours grow with Cross-Channel Loyalty.
Explore success stories*Based on internal DoorDash data from April 2024 through April 2025
Select the package that powers your growth
Start building your brand and receiving orders in no time
- Commission-free* online ordering
- Custom branded website
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
Re-engage customers automatically
- Commission-free* online ordering
- Custom branded website
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
- Automated email marketing
- Customizable website pop-up
- Customized ordering pages
- Loyalty & gift card integrations
Build loyal fans with a branded app and cross-channel loyalty
- Commission-free* online ordering
- Custom branded website
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
- Automated email marketing
- Customizable website pop-up
- Customized ordering pages
- Loyalty & gift card integrations
- Custom branded mobile app
- Cross-channel loyalty program
- Customizable email and text marketing tools
*2.9% + $0.30 payment processing fee applies
Frequently Asked Questions
Our Cross-Channel Loyalty program lets customers earn and redeem rewards wherever they order — online, in-app, in-store, or on DoorDash. This seamless experience builds loyalty across every touchpoint and encourages repeat business.
Currently, Cross-Channel Loyalty only supports one concept per business ID, so it cannot be shared across multiple brands or concepts.
Yes! Cross-Channel Loyalty is a first-of-its-kind program that integrates with credit card companies rather than your POS, so it's compatible with any point of sale system.
Absolutely. Just export your current member list as a CSV (including name, contact info, and points). Our team can upload it to Cross-Channel Loyalty. Members will simply need to link their credit card to start earning again.