The right delivery partner for your business

Food delivery has been growing in popularity in recent years, and that trend is only accelerating.

According to the 2023 Restaurant Online Ordering Trends Report, 82% of US consumers order delivery more often or about the same as last year. Same-store orders on the DoorDash app or website continued to increase year-over-year in the US, Canada, and Australia.

And when it comes to looking for where to order, more consumers than last year turn to a food delivery app, first.

We work hard to provide the best experience for our community of Dashers, customers, and merchants. All Dashers are 18 years or older and undergo a background check. We also provide details on how Dashers can navigate the app to complete deliveries, and we share tips from high-performing Dashers when they sign up.

DoorDash is a leading local commerce platform compared to companies like Postmates, GrubHub, and Uber Eats. DoorDash reaches an estimated 94% of the US population (based on adult populations for zip codes where a delivery was made) and allows merchants to tap into a new potential revenue stream through a wide variety of tools, products, and resources that help grow online orders and increase profits.

DoorDash charges fees and commission rates to bring value to your business and community. Here are some of the items they cover:

Advertising and marketing: Being on the DoorDash app puts your business in front of new customers every day.

Delivery driver costs: We empower our community of Dashers, who make every delivery possible by providing them flexible earning opportunities with competitive local pay, promotional pay, 24/7 support, third party insurance, and exclusive discounts. Learn more about the Dasher Community at Dasher Central.

Customer service and support for consumers, merchants, and Dashers: Customers, business owners, and Dashers all have unique needs that often need addressing immediately. When something goes wrong with an order, we have a 24/7/365 team of people ready to help solve customer issues, so they'll continue to order from your business.

Technology platform costs: It takes a worldwide, world-class logistics, engineering, coding, marketing, and operations team to keep the DoorDash app and website, our Merchant Portal and tablet, and our Dasher app running. We hire the best and expect the best from our team.

Credit card processing: With the exception of Online Ordering (where you only pay a credit card processing fee* with no additional commissions, monthly fees or per-order fees), all DoorDash offerings include credit card processing, so you have less to worry about when it comes to overhead expenses.

*1.75% of the total transaction amount + AU$0.30 per order

DoorDash does not charge an activation fee, subscription fee, software fee, cancellation fee, contract fee, or any hidden fees. However, certain fees may be applicable for additional products or services as you opt in, such as: 

If you choose to use the DoorDash Tablet to accept orders, you can use it for free for the length of your trial, then $6 per week in the US, $3 per week in Canada, and $0 per week in Australia and New Zealand. You can also accept orders via point of sale integrations, email, or fax at no cost to you.

• Marketing fees if you choose to use Promotions or Sponsored Listings to grow your sales.

• Payment processing fees only for Online Ordering orders, which are commission-free.

In the US and Canada, DoorDash Basic partners start with a 7-day free trial, and DoorDash Plus and Premier partners start with a 30-day free trial. This means delivery and pickup commissions are 0%, so you can try the partnership plan* that works best for you. Tablet fees are also $0 for the duration of the trial. After the trial, there is a weekly tablet fee of $6 in the US, $3 in Canada, and $0 in Australia. Point of sale integrations are free.

After your free trial, you'll be enrolled at the commission and tablet fees indicated in your "Merchant Signup Sheet." 

You can change your plan at any point in your trial (and after your trial) within the Settings in the Merchant Portal.

*Partnership plans (Basic, Plus, Premier) are available for restaurants with 75 or fewer locations in Canada or the US.

Read more frequently asked questions here. You can always contact us, or get in touch with support if you’re already a partner.