What is the extra/backup tile for?

Keep it near the pickup area or drive-thru window so staff can hold it out if a Dasher cannot reach the fixed tile. It can also be placed separately to reduce congestion in busy areas.

They see “Check In Now” -> “Ready to Scan” -> a check mark -> Pickup

What if a Dasher says the tile will not scan?

After 3 failed attempts, the Dasher should contact DoorDash support from their app.

How do I know my store is “live” on Dasher Check In?

The Merchant Portal shows “Dasher Check In Live”: under Performance/Insights→ Operations Quality → Check In, and you will see Dashers scanning the tiles.

How can we pause Dasher Check In at my store?

The fastest way is through the Merchant Portal: Performance/Insights → Operations Quality → Check In → Pause

Should we hand over the food if the Dasher cannot Check In?

Yes. Once you confirm that the Dasher is the correct one for the order, they should ask DoorDash Dasher Support to mark the order as picked up.

Does NFC check-in change how we mark orders ready in our system?

No. Keep using your current POS / KDS process. Check-in only changes how Dashers tell DoorDash they have arrived. With a DoorDash tablet, you will see a notification when the Dasher arrives.

What should I do if a tile falls off, breaks, or is stolen?

Switch to your spare tile and contact your DoorDash merchant partner for a replacement. You can also remove tiles associated to your store in Merchant Portal.

What happens if multiple Dashers are having a hard time?

DoorDash detects this and deactivates Check-In, then reviews the orders and reaches out if needed before reactivating.

How do I put multiple brands onto one tile, like for Virtual Brands or Ghost Kitchens?

One tile can be added to multiple Merchant Portal accounts / store IDs. Operations Quality and add the tile to each brand you want it to work for.

How to Have Faster Deliveries and Lower Avoidable Dasher Wait

Q: What is NFC Dasher Check-In?

A small tap-to-scan tile you install at your pickup area. Dashers tap their phone on it to tell DoorDash they have arrived.

What is NFC Dasher Check-In?

Dasher Check-In: Is a tap-to-confirm NFC tile a merchant sticks near their pickup area. When a Dasher arrives, they physically tap their phone to the tile to confirm they're in the store. It's a one-time "stick it and forget it" setup with no integration work and no changes to the merchant's POS/KDS or operations.

The result: less confusion about where to go, smoother pickups, and better delivery timing for your customers.

How to Set Up Dasher Check-In?

Dasher Check-In Merchant Setup Guide

Takes less than 10 minutes: Choose Location -> Register Tiles -> Hang Tiles -> Activate

Summary: Now that you’ve received your package, the following guide provides step by step instructions for activating and setting up your Check-In tiles so that you can start speeding up Dasher pickups.

Choose where to place tiles (Do Not Place Them Yet, do not place on Metal)

Tile 1: Lobby
1. Ideally, the tile goes near the pickup area, on the wall or counter.
2. Make sure it is visible and easy for Dashers to reach, even when busy.
Tile 2: Spare
1. Keep as a backup if Tile 1 is lost or place to reduce congestion
Tile 3 & 4: Drive-Thru, if applicable
1. Place one on the outside wall next to the drive-thru window, not on the window frame.
2. Keep the last tile by the window for Dashers who can’t reach the installed one.

2. Register Tiles

Scan the QR code in your setup instuctions, or click this link
then log in to your Merchant Portal → Click “Set Up”
1. Also found at: Performance/Insights → Operations Quality → In-Store Check In
Make sure to add all the tiles you received.
Place tiles before activating. Dashers will begin checking in immediately after activation. To activate, hit “Turn on” once all the tiles are added and placed.

If you cannot access your Merchant Portal or are having issues, use the QR Code on the provided instructions.

Fill out the Google Form with all the tile information.
Using the Google from, Dasher Check-In will begin within 4 days; using the Merchant Portal allows you to instantly activate or pause.

3. Install the Tiles and Posters

Place every tile in its chosen spot, including the drive-thru if you have one.
Stick each tile to a clean, dry, non-metal surface. Press firmly for several seconds.
1. Once attached, the adhesive cannot be reused.
Where available, place a poster above each tile to help direct Dashers.

4. Key details for staff to know

Dasher experience: in the app, Dashers tap Check In, hold their phone to the tile for about 3 seconds, then continue with pickup. If one has trouble, ask them to try again or contact DoorDash support.
Make sure all staff know:
1. Where every Check-In tile is located
2. How Dashers check in
3. Drive-thru: where the spare tile is kept, if a Dasher cannot reach the window tile