TJ Schachner
TJ Schachner
TJ Schachner is a Denver-based strategist with over a decade of experience in operations across tech and CPG. As a Director on the Merchant Strategy & Operations team at DoorDash, TJ leads the Merchant Performance function - overseeing the pricing, product, and operational frameworks that help restaurant partners unlock their full potential on the platform. From shaping strong merchant value propositions to guiding partners toward the right mix of growth and cost-saving actions, his team sits at the intersection of merchant success and marketplace health - ensuring DoorDash partners thrive.
60+ Restaurant Feedback Questions to Ask Your Guests
60+ restaurant feedback questions organized by category: food, service, ambience, reservations, and delivery to improve guest experience.
Service Charge vs. Tip: What Restaurants Need to Know
Confused about service charges vs. tips? Learn the legal differences, tax rules, and how to decide what's right for your restaurant.
Restaurant Employee & Staff Scheduling: The Ultimate Guide
Building the weekly schedule might be the toughest task you own. It touches labor cost, service quality, and staff morale all at once. A poorly built schedule overspends on slow shifts and leaves your team short during a rush. Scheduling by gut feel also drives away good people who need predictable hours.
Restaurant Customer Feedback: 8 Ways to Collect It
Learn 8 proven ways to collect restaurant customer feedback, from online surveys to the DoorDash Merchant Portal, and turn reviews into more orders.
How to Improve Customer Experience in Your Restaurant (+ Tips)
Watching a regular disappear after one visit or seeing a 3-star review you can't seem to shake are some of the most frustrating moments you face when running a restaurant. Improving customer experience in restaurants doesn't mean overhauling your entire restaurant operations at once. It means fixing the specific moments where guests slip away, from a slow greeting to a review that never gets a response. Here's how to find those moments and fix them, one strategy at a time.
How to Build the Perfect Restaurant Sales Funnel (Guide)
Most restaurant owners are already doing marketing: posting on social media, running specials, maybe sending the occasional email. But without a system connecting those efforts, each one works in isolation. The result is inconsistent traffic, slow weeks that feel like starting from scratch, and no clear way to know what's actually working.