How to Manage Customer Reviews

Learn how to manage and respond to your customer reviews on DoorDash.

Jan 30, 2026
Mx Resource - Cx Reviews

Turn feedback into revenue

Up to 98% of potential customers read online reviews for local businesses*, which means your reviews on DoorDash can impact whether or not customers choose to order from you. 

That's why it's key to understand how to manage your customer reviews on DoorDash.

In this one-pager, you will learn:

  • Why you should respond to good and bad reviews

  • How to access your customer reviews in the Merchant Portal

  • Best practices for responding to reviews

*Brightlocal 2023 Local Consumer Review Survey