SmartScales: Catch Missing Items Before Pickup
Smarter orders. Happier guests. Less operational stress. DoorDash SmartScales helps you improve quality control and have faster handoffs.
Get in touch30%
Help reduce missing item
claims by up to 30%*
$$$
Save up to hundreds of dollars
per store per year
95%
Order Ready Signal accuracy
without a KDS
Weigh orders. Detect issues. Fix in seconds.
Predictive modeling analyzes your order contents. SmartScale uses predictive modeling and precise weight matching to detect if something’s missing — before the order leaves the kitchen.
Staff can fix issues before orders are dispatched. If a mismatch is found, staff are alerted in real-time so they can fix it on the spot.
Hardware is designed for the busy kitchen. SmartScale is compact, durable, and built to stay out of the way — while staying one step ahead.
Your operations command center
Manage orders in real time. Use the optional Order Manager add-on to contact customers or Dashers, issue refunds, and make substitutions — all from the SmartScale device.
Time Dasher pickups better. The built-in Order Ready Signal alerts Dashers when an order is weighed and ready, improving arrival timing and reducing wait time.
Track performance across stores. The Achievements Modal helps you monitor SmartScale adoption and accuracy across locations, so you know what’s working and where to improve.
“The SmartScale is easy to use, takes up virtually no counter space, and is a simple tool that delivers unprecedented results. It allows us to focus on serving delicious food and delivering a great guest experience, while knowing that our orders are accurate before they go out the door.”
Meenakshi Nagarajan
Chief Digital Officer, Panera Bread
Frequently Asked Questions
We are offering the SmartScale at no cost to interested Merchants.
The SmartScale uses a predictive model that learns your menu’s weight by weighing your orders for approximately two weeks. After two weeks of weighing your orders, the SmartScale will know your menu and be able to flag inaccurate orders.
There is an option to bypass the flag and say everything is there. This feedback helps the SmartScale’s prediction accuracy improve over time.
The SmartScale is 18” x 16”. It arrives fully assembled with an active SIM card. All you have to do is plug it into an outlet, and it will walk you through onboarding.
Register your interest in the above form, and we will be in touch once we have our SmartScale ordering website available.
*Based on DoorDash internal data from August 2024 to April 2025.