Online Ordering powered by DoorDash
Online ordering system for restaurants
Let customers order directly from your restaurant website, Google page, or social media.
Your own ordering page doesn't have to mean a separate menu to manage, a different system to learn, or another vendor to deal with. You shouldn't need a second tech stack just to let your regulars order from you directly.
How it works, step by step
1. Add ordering to your website
Launch your online ordering menu on your website, Google Business Profile, or social pages, all in your own colors and branding. No website yet? We can build you one.
2. Orders arrive in your POS
Every order lands in the POS system your team already uses. No new hardware, no typing it in twice. A setup specialist gets you live the same day.
3. Dashers handle delivery
Dashers pick up online orders and deliver them to your customers, who can track their delivery right from their phones.
4. You keep the full sale
Direct orders are commission-free. You cover standard payment processing, the same as any dine-in card transaction. Customers cover delivery.
Launch your online ordering menu on your website, Google Business Profile, or social pages, all in your own colors and branding. No website yet? We can build you one.
Every order lands in the POS system your team already uses. No new hardware, no typing it in twice. A setup specialist gets you live the same day.
Dashers pick up online orders and deliver them to your customers, who can track their delivery right from their phones.
Direct orders are commission-free. You cover standard payment processing, the same as any dine-in card transaction. Customers cover delivery.
Try the ordering flow your customers will see
What's included
Everything you need to start
- 0% commission on direct orders
- Standard payment processing fees apply
- Customers pay delivery fees
- No cancellation penalties
- Menus sync with DoorDash Marketplace
- Delivery by Dashers
- Live order tracking
- Customer support for deliveries
Why DoorDash
Nobody knows online ordering like we do
Your menu is
already set up
Your Marketplace menu syncs over automatically. Update it once and it's live everywhere. No rebuilding from scratch.
Everything works
together
Marketplace and online orders land in the same POS. Same tech, same team, nothing new to learn.
Our dashers
handle delivery
Dashers handle your website orders the same way they handle Marketplace. No drivers to hire, no delivery fees to cover.
A checkout customers already
know and trust
Saved cards, Apple Pay, Google Pay, Venmo, and PayPal make checkout quick and familiar.
Two channels that make each other stronger
Run both from one account and get the best of each.
| What you have - DoorDash Marketplace | What you'll gain - Online Ordering |
|---|---|
What you have - DoorDash MarketplaceCustomers order on DoorDashThey find you and place orders through the DoorDash app. | What you'll gain - Online OrderingCustomers order from you, directlyYour regulars come straight to you instead of going through the DoorDash app. |
What you have - DoorDash MarketplaceDoorDash branded checkoutYour menu gets in front of customers already browsing restaurants near them. | What you'll gain - Online OrderingYour brand at checkoutYour name, your colors, your menu. Customers order from you, not from a marketplace. |
What you have - DoorDash MarketplaceCommission per orderYou pay a commission to reach customers who are ready to order. That's the cost of discovery, and it works. | What you'll gain - Online Ordering0% commission on direct ordersOrders from your website, social media, or Google come with zero commission fees. |
Restaurants like yours, keeping more of every order
+67%
Lift in sales 3 weeks after launching a branded website
"When people look for my business on Google, my website comes up first. That’s the main source of customers ordering from the site."
+59%
Increase in online orders in 6 weeks
"Total online orders grew fast once we had our own ordering channel."
$80k
In direct-order sales, first full quarter
"Online Ordering helps us look like we have our own ecommerce platform, and it turns website visitors into actual sales."
Dulan's on Crenshaw
Greg Dulan • Owner
17%
More monthly orders after 3 months
"Things are a lot easier and smoother for our operation now."
+111%
Lift in direct online sales 3 weeks after launch
“With our branded website, we've seen a huge increase in the direct orders we've been receiving"
DoorDash Commerce Platform
Get more from every direct order
Connect your online ordering, marketing, loyalty, and reputation tools so each feature makes the others work harder.
Launch a website that ranks on Google and drives orders
We build, host, and optimize your site. Branded websites convert at 4x the industry average.
Bring them back without lifting a finger
Automated reorder reminders and abandoned cart emails after every website order. Boosting order frequency by an average of 15% among new and returning customers.
Reward customers no matter where they order
One loyalty program across Marketplace, your website, your app, and in-store, to turn new customers into direct regulars.
Send the right message and bring customers back
Customizable emails and texts that target customers by order history to bring them back to you directly.
Earn more 5-star reviews automatically
Positive reviews can improve your Google ranking. More people find your website, more people order directly.
Put your restaurant app on their home screen
Push notifications and personalized recommendations bring customers back to order directly. App users order 30% more frequently.
47%
Sales growth in the first two months¹
30%
More frequent orders from customers who download the app³
15%
Higher order frequency with automated email marketing⁴
Works with the POS system you already use
Orders go straight into the POS your team already knows. No new hardware, no disruption.
Works with 40+ systems including Toast, Square, Qu, Otter, and more.
Resources
Learn more about online ordering for restaurants
Resources to help you get more from every order.
How to Set Up Online Ordering Without Losing Your Brand
Set up online ordering for your restaurant while keeping personal touch — your hospitality and branding — strong across your channels.
How to Choose an Online Ordering Platform
Learn how to choose an online ordering provider & restaurant marketing platform that will help your restaurant's specific goals.
Online Ordering and Restaurant Marketing Platform Worksheet
A simple, structured worksheet to help you think through your goals and understand what you need from a marketing platform.
Frequently Asked Questions
Online Ordering is available to restaurants with an active DoorDash store. If you already accept orders on DoorDash Marketplace, you can activate the commission-free online ordering system right from your Merchant Portal and start taking orders in hours by linking it from your site, Google Business Profile via Google Food Ordering, social media accounts, or even direct mail marketing campaigns via QR code.
Although this online food ordering system is enough to help restaurants accept orders online, DoorDash Commerce Platform plans turn it into a true first-party sales growth engine with a branded online ordering experience across your website, mobile ordering app, and guest marketing channels. That means more ways to drive sales, grow order volume, and turn customers from delivery orders directly into members of your loyalty program, so you can bring them back with targeted in-person and online offers.
Our commission free online ordering system lets customers place an order directly from your own website, social profiles, and even straight from Google. Orders sync with your POS system, and delivery orders are fulfilled by DoorDash logistics.
Online Ordering by DoorDash has no monthly fees or commission-based fees. Unlike orders from third-party delivery apps, all orders are commission-free — so restaurant owners keep all revenue from food orders placed through your online ordering platform, takeout, and delivery alike. The only charge is payment processing fees like the ones you pay on dine-in orders. Customers pay delivery fees on delivery orders.
Yes. DoorDash Online Ordering integrates with your existing restaurant operations. With integrations across 30+ leading point-of-sale (POS) providers, your menu items and real-time availability stay synced across every channel, with order management in a single dashboard.
If you're already an active DoorDash merchant, you can activate Online Ordering in minutes through your Merchant Portal. Most restaurant owners are live and taking direct online sales in less than 24 hours.
A branded checkout, special offers, loyalty rewards, and email marketing keep customers coming back. The smoother the online ordering process, the more repeat business you build — and the more direct sales you drive over time.
When evaluating an online ordering platform, look for $0 commission, direct Point of Sale integrations, and the ability to own your customer data. The top online ordering software also includes ordering features like a loyalty program and a Branded Mobile App.
For direct online orders on your own website and other channels, DoorDash Online Ordering is a commission-free service — effectively free online ordering, and one of the most cost-effective ways to increase profit on direct orders. You offer customers both delivery service and takeout at no extra cost, paying only the standard credit card processing fee.
Yes, DoorDash Online Ordering Solution allows customers to order for pickup or get it delivered. Dashers handle deliveries, but the customer pays for it.
DoorDash Online Ordering is built for a seamless ordering process for delivery and pickup orders. Fast-casual and quick-service restaurants can use it to take dine-in orders too, but that isn't its main use case.
Get commission-free ordering on your website
Add Online Ordering to your website, Google Business Profile, or social media and start getting more from every order.
Talk to a growth expert