Restaurant Text Marketing: Boost Repeat Orders with SMS & Push

Merchants are required to provide basic information about their business (e.g. business name, location, owner name) and their EIN to validate their entity. Merchants must also agree to comply with all applicable laws and regulations, including labor, health, and safety laws, in all markets in which they operate. There is no minimum order amount or sales amount to remain a DoorDash partner, and merchants can cancel or change their partnership plan any time.

Sign up for DoorDash by filling out this form or contacting sales. As you enroll, you'll create a DoorDash username and password, choose an order method, input store settings, add menu items, select pricing, and connect your bank account. For more information on what to expect as you're signing up, including images and step-by-step instructions, keep reading on the Learning Center.

Increase sales by tapping into DashPass subscribers, customers who order more frequently and place larger orders, on average. DashPass allows the most engaged DoorDash customers to place orders from your business with a $0 delivery fee and reduced service fees. Because DashPass customers order more often, and DashPass businesses get increased visibility in DoorDash Marketplace, you'll likely get more orders and repeat customers. DashPass is included in Plus and Premier Plans.

There is not a standard delivery radius for merchants on DoorDash. The delivery radius is set by an algorithm based on how many Dashers are in your area and consumer demand. Plus and Premium members do get access to a larger delivery area than Basic, potentially reaching more customers.

You can view customer reviews and ratings, zip codes and heatmaps of where customers are ordering from, as well as which customers are new, occasional, or frequent customers of your DoorDash store.

DoorDash considers a few factors that help determine a restaurant’s visibility in the app. These factors include, but aren’t limited to, efficient restaurant operations, positive customer ratings and reviews, cuisine types that match customer preferences, and consistent pricing between your in-store and DoorDash menus.

We take consistent pricing into consideration when determining when and where a store appears on the homepage. Restaurants that have consistent DoorDash and in-store prices provide customers with a more trustworthy and reliable experience, and therefore receive higher visibility in the app.

Helping merchants grow their businesses is essential to achieving our mission to empower local economies, and we’ve built DoorDash to be a partner and a catalyst for growth for local merchants of all kinds. A crucial part of helping partners generate steady sales growth is making sure that customers have a high-quality experience on the platform. We’re committed to delivering on our promise of introducing new customers to our partners and helping the 550,000+ merchants on our platform grow their online sales.

In the US and Canada, DoorDash Basic partners start with a 7-day free trial, and DoorDash Plus and Premier partners start with a 30-day free trial. This means delivery and pickup commissions are 0%, so you can try the partnership plan* that works best for you. Tablet fees are also $0 for the duration of the trial. After the trial, there is a weekly tablet fee of $6 in the US, $3 in Canada, and $0 in Australia. Point of sale integrations are free.

After your free trial, you'll be enrolled at the commission and tablet fees indicated in your "Merchant Signup Sheet." 

You can change your plan at any point in your trial (and after your trial) within the Settings in the Merchant Portal.

*Partnership plans (Basic, Plus, Premier) are available for restaurants with 75 or fewer locations in Canada or the US.

DoorDash charges fees and commission rates to bring value to your business and community. Here are some of the items they cover:

Advertising and marketing: Being on the DoorDash app puts your business in front of new customers every day.

Delivery driver costs: We empower our community of Dashers, who make every delivery possible by providing them flexible earning opportunities with competitive local pay, promotional pay, 24/7 support, third party insurance, and exclusive discounts. Learn more about the Dasher Community at Dasher Central.

Customer service and support for consumers, merchants, and Dashers: Customers, business owners, and Dashers all have unique needs that often need addressing immediately. When something goes wrong with an order, we have a 24/7/365 team of people ready to help solve customer issues, so they'll continue to order from your business.

Technology platform costs: It takes a worldwide, world-class logistics, engineering, coding, marketing, and operations team to keep the DoorDash app and website, our Merchant Portal and tablet, and our Dasher app running. We hire the best and expect the best from our team.

Credit card processing: With the exception of Online Ordering (where you only pay a credit card processing fee* with no additional commissions, monthly fees or per-order fees), all DoorDash offerings include credit card processing, so you have less to worry about when it comes to overhead expenses.

*2.90% of the total transaction amount + $0.30 per order

DoorDash does not charge an activation fee, subscription fee, software fee, cancellation fee, contract fee, or any hidden fees. However, certain fees may be applicable for additional products or services as you opt in, such as: 

If you choose to use the DoorDash Tablet to accept orders, you can use it for free for the length of your trial, then $6 per week in the US, $3 per week in Canada, and $0 per week in Australia and New Zealand. You can also accept orders via point of sale integrations, email, or fax at no cost to you.

• Marketing fees if you choose to use Promotions or Sponsored Listings to grow your sales.

• Payment processing fees only for Online Ordering orders, which are commission-free.