Access valuable analytics and insights

You can log in to the Merchant Portal to view your Marketplace sales and order data on the main dashboard page, including daily, weekly, and monthly sales, customer reviews, and more. For Online Ordering orders, in addition to sales and order data, you can also access customer information like email address and name, You can also build your own reports, filtering for specific metrics, timeframes, and products: 

• Sales report: Includes Marketplace, Online Ordering, and Drive On-Demand sales, average ticket size, new and return customer comparison, total orders, DashPass orders, Pickup orders, and more 

• Operations report: Includes order accuracy, cancellations, wait time, downtime, ratings, and product mix 

• Financials report: Includes transactions, error charges/adjustments, and payouts 

Yes, you can schedule specific reports to be sent to your inbox on a weekly or monthly cadence.

You can view customer reviews and ratings, zip codes and heatmaps of where customers are ordering from, as well as which customers are new, occasional, or frequent customers of your DoorDash store.

You can view the customer’s first and last name, email address, delivery address, zip, phone number, lifetime number of orders, lifetime amount spent (subtotal), average order value (subtotal), customer first order date, customer last order date, and lifetime value.

Note: Customer data is only available for orders placed through the Online Ordering link, and not the Order with the Google integration.

Yes, the Merchant Portal is your destination for DoorDash sales and customer data from Marketplace (orders from your DoorDash listing), Online Ordering data (orders from your own website) and Drive (orders dispatched to DoorDash drivers).

Yes, in US states with marketplace facilitator laws, DoorDash collects sales tax for you. You can view the exact tax amounts DoorDash has remitted when downloading the payout transaction details in the Merchant Portal.