30%*
increase in average check size
91%**
of customers loved using the service
31%*
increase in average tip amount
Meet Loro
Loro is a Texas-based Asian smokehouse and bar specializing in grilled and smoked meats with Southeast Asian and Japanese-inspired sauces and sides. It also offers an array of beer, boozy slushies, and batch cocktails. Loro exemplifies a laid-back, casual vibe with its walk-up bar and ample communal indoor and outdoor seating. The restaurant has locations across Austin, Dallas, and Houston.
The challenge: Managing busy rushes
Loro's Dallas locations were often busy, causing customers to experience long wait times at the bar when ordering food and drinks. As a result, many diners didn't want to wait in line to place another order, resulting in lost sales. Loro's employees were also time-strapped, serving customers at the bar so they couldn't turn tables quickly. The restaurant needed to free up staff to provide faster service and a better customer experience to drive repeat orders without sacrificing hospitality and employee tips.
The solution: Tableside Order & Pay
By adding Tableside Order & Pay into their service, customers can easily place orders using a QR code or handheld device. They can open tabs, add items, and settle their bills digitally while orders are sent directly to your tablet, printer, or POS. With this solution, hungry customers could:
Easy Ordering: Scan a QR code at their table to view the menu
Flexible Payment: Start a tab and place orders without leaving their seats
Quick Service: Get food and drinks faster with digital ordering
Overall Tableside Order & Pay solved Loro’s operational challenges while also keeping customers happy.
Results: Better service and higher sales
By using Tableside Order & Pay, the digital in-store ordering solution that uses QR codes to streamline the in-store experience for restaurants and customers, hungry customers could scan a QR code at their table, view the menu, start a tab, and quickly place and pay for orders without leaving their seats. This process change led to a 31% increase in average tip amount, a 30% increase in average check size, and a 22% increase in tip attachment rate.* Plus, when surveyed, 91% of Loro customers said they loved using Tableside Order & Pay.** The impact goes beyond just numbers:
Customer satisfaction: Guests enjoy the freedom to order at their own pace
Staff efficiency: Team members can focus on hospitality rather than taking orders
Higher earnings: Increased check sizes and tips benefit both business and staff
Faster service: Reduced wait times for customers during busy periods
"Since we started using [Tableside Order & Pay], we've seen check sizes jump and tips increase. Digital ordering has been a game-changer, especially during those crazy rush hours. I can't recommend it enough if you're running multiple locations!"
Want to improve your dine-in experience? Contact your Account Manager to learn more about Tableside Order & Pay.
*Based on tip data from April 2024.
**Based on customer satisfaction score data from November 2023 to April 2024.
