Manage Orders
Learn how you can view your orders and manage them live
Adjusting Existing Orders in the DoorDash Tablet
You can adjust active and scheduled orders directly from your DoorDash Tablet. This includes updating pickup times, contacting customers or Dashers, managing out-of-stock items, issuing refunds or replacements, and contacting Support — all from the Live Orders screen.
How Do I Reduce Avoidable Dasher Wait Time?
Avoidable Dasher wait time is the extra time Dashers wait at pickup after your stated prep time has passed. Keeping this low helps deliveries run smoothly, improves customer satisfaction, and reduces friction at pickup. You can track your avoidable wait time in the Merchant Portal and take simple steps to reduce it.
How to Prevent Avoidable Cancellations
Avoidable cancellations are orders canceled for reasons within your store's control — such as inaccurate hours, out-of-stock items, or delayed order confirmation. This guide explains what counts as an avoidable cancellation, how to find your rate, and how to reduce it.
How to Switch Your Order Protocol on DoorDash
Choosing the right order protocol for your business could help increase efficiency.
Understanding Error Charges and Disputes
Learn why you received an error charge, where to find these charges in the Merchant Portal, and how to dispute a charge.
How to Manage DoorDash Orders
Learn how you can prepare your DoorDash orders and manage them live, including updating your pickup instructions, fulfilling an order, and canceling a live order.