The DoorDash Preferred Integrations Program (DPIP) tracks POS and middleware providers' integration health in real-time based on minimum performance standards and onboarding and live order management feature offerings.

There are a couple of reasons you may not see your provider here:

• Some integration providers do not meet our required performance standards; as such, they have been suspended from onboarding new merchants to their integration with DoorDash and do not appear on this page.

• Your provider does not have a DoorDash integration at this time.

If you'd like to request an integration, please complete this form.

If you are a POS or middleware provider and would like to request an integration with DoorDash, learn more here.

If your current provider is At Risk or suspended, it will not cause any disruption to your business.

A Provider is labeled as At Risk, when they do not meet minimum performance standards and are therefore delivering a poor-quality integration experience.

Starting as early as 8/1/2025, any provider deemed At Risk, may begin to experience suspensions from onboarding new merchants to their integration with DoorDash.

Reach out to your provider directly for more information on their plans to meet our minimum performance requirements.

No, our priority is to guarantee that you do not experience any disruptions to your business. As such, if you are using a suspended integration, your DoorDash store and integration access will not be impacted. However, keep in mind that suspended providers do not meet minimum performance standards, and therefore are providing a poor-quality integration experience.

If you'd prefer to integrate with a provider that is not suspended, you can use this page to learn more about DoorDash Preferred Integrations and other reliable providers.

Yes! To reverse a suspension, integration providers must meet minimum performance requirements based on 28-day rolling data. Once they do so, they will be automatically unsuspended and be able to onboard new merchants to the integration with DoorDash.

DoorDash actively collaborates with all our integration partners to ensure they meet the minimum performance standards to be on our platform:

• POS proactive cancel rate below 1% - Indicates a provider effectively syncs store data with DoorDash in real-time to ensure you only receive orders you can fulfill.

• Merchant avoidable cancellation rate below 1% - Indicates a provider has built robust features that make their system easy to use.

If a partner fails to meet and maintain these standards, they will be at risk of suspension.

Providers are stack ranked on the webpage first by the number of high-quality features they support and then by performance rating.

Based on rolling data from the last 28 days, DoorDash Preferred integrations meet minimum performance standards and support all high-quality features.

Many partners are actively working with DoorDash to become a DoorDash Preferred Integration. Reach out to your provider directly for more information on their plans to become a DoorDash Preferred Integration.

Reach out to the provider(s) you're interested in partnering with directly for up-to-date pricing information.

Performance ratings categorize providers into three tiers (Excellent, Very Good, and Good) based on cumulative POS proactive cancel rates and merchant avoidable cancellation rates. The lower providers keep these rates, the higher their performance rating will be, and the more orders you may receive.

To ensure a high-quality experience, no matter which providers you choose, all  integrations must maintain at least a "Good" performance to be part of the DPIP.

Yes, we will add new requirements up to two times per year to ensure providers are continuously improving their merchant experience.

Providers will have ample time to build new high-quality features before the new requirements impact their quality status.

Focusing on the factors merchants care about most, onboarding and live order management, we've determined which features have the greatest impact on integration quality.

• Order ready signal - Notify Dashers as soon as an order is ready for pick-up with this in-store signal, enabling faster deliveries.

• Real-time menu syncing - Automatically pull the most up-to-date version of your menu from your provider into DoorDash, reducing cancellations.

• Self-guided store setup - Complete the integration process on your own and at your own pace.

• Self-serve store activation - Onboard and launch your integration in one go.

• Real-time item 86ing - 86 items on your POS or middleware and see the changes on your DoorDash store in real-time, reducing cancellations.