DoorDash Commerce Platform Pro
Everything you need to turn
DoorDash customers into
direct regulars. Automatically.
Win and keep more direct customers
without adding more manual work.
- 0% commission
- All-in-one platform
- 100% chargeback protection
How it works
Keep your regulars while DoorDash brings new ones
Delight and retain your direct regulars, while DoorDash wins you new ones automatically.
Give regulars another reason to love your brand
Invite existing customers to join your Cross-Channel Loyalty Program and earn rewards everywhere they order—in-store, on your app and website, and on DoorDash. We'll migrate your current loyalty members, including point balances, within 3-5 days.
DoorDash grows
your direct
customer base
Customers discovering your business on DoorDash join your loyalty program at checkout. You'll receive their name, email, and phone number so you can contact them directly and drive them to order from your website or app next time.
Build deeper customer relationships
Keep customers engaged with automated emails, texts, offers, and rewards while guest experience management helps you collect more Google reviews and recover unhappy guests.
Trusted by of restaurants like yours
Restaurant operators choose Commerce Platform Pro to build and retain their direct customer base.
33%
Lift in sales within 2 months of launch
"The loyalty program has been a game changer. We're not just serving meals, we're rewarding returning customers and building lasting relationships."
+436%
Lift in direct online sales within two months of implementation
"Both the DoorDash Marketplace and the DoorDash Commerce Platform are great tools that work individually and in conjunction to make our lives easier."
$7.5K+
In loyalty-attributed sales in Q4'25 from in-store loyalty customers
"Cross-Channel Loyalty gives us an easy, seamless flow of customers placing orders and coming back over and over again."
Great Khan's
Dilpreet Bhandal • Owner
+76%
Lift in direct online sales within two months of launch
"Commerce Platform really allows us to scale while protecting what makes Frangos truly special — the community and connection behind the brand"
$5k+
In loyalty-attributed sales from Online Ordering customers within two months of launch
"We see the DoorDash Commerce Platform as a seamless toolkit bringing together online ordering, loyalty, and our app, which makes me very excited.”
Sales growth in the first two months¹
More spend from loyalty members than non-loyalty customers²
More frequent orders from customers that download the branded mobile app³
Try the app and loyalty experience
your customers will see
What's included
DoorDash Commerce Platform Pro
- Cross-Channel Loyalty Program
- Guest experience management tools
- Branded mobile app
- Customizable email and text marketing
- Automated email marketing
- A branded, SEO-ready website
- 0% commission on every direct order
- Your menu syncs with DoorDash Marketplace
- Live order tracking, every channel in one dashboard
- Trusted Dashers deliver your orders
- Works with your POS systems, no new hardware needed
Questions, answered
Yes. Every order through your own site, mobile app, Google, or social channels is commission-free. You only pay a standard payment-processing fee per order.
Yes. Online Ordering works with your POS systems, with no new hardware. Orders flow into the system your team already uses.
At DoorDash, we know that long-term success comes from strong partnerships. And in order to do that, we need to help merchants grow profitably and sustainably. Commerce Platform Pro is designed to help you get how more value out of the Marketplace success you're already seeing.
¹Based on a sample of 193 merchants who launched Pro between July 2025 and Dec 2025
²Based on a sample of 541 merchants and sales from Feb 2025 to Feb 2026
³Compared to customers using web ordering channels. Based on internal DoorDash data from January 2025 to June 2025