Your DoorDash merchant login gives you access to your store across the Merchant Portal, DoorDash Tablet, and Business Manager app. The Merchant Portal is accessed through a web browser on your computer or mobile device — it's not run directly on the Tablet, which uses its own Order Manager app to handle live orders.

Already a DoorDash partner? Sign in to the Merchant Portal here.

Logging in is the first step in building your profitable online sales with DoorDash. The Merchant Portal is your one-stop shop where you can track orders, analyze sales data, and update your restaurant profile. Logging in and adding your team to the Merchant Portal takes about 5-10 mins.

How do I log in to the Merchant Portal?

The first step in growing your business on DoorDash is accessing your account.

When creating your account, you received a link to set up a password via email. Within 48 hours, you can log in to the Merchant Portal:

1. Navigate to the DoorDash Merchant Portal login page. 

2. Enter your email address and password for your account. }

If you have access to multiple DoorDash businesses, you’ll see a Select a profile screen after signing in. Choose the business you’d like to manage. You can switch to another profile at any time by selecting your name at the top of the Merchant Portal.

How do I reset my password?

First, remember never to give out login information or any banking / sensitive information to anyone over the phone or email; we will never ask you to log in to a non-DoorDash domain. If you have any concerns, please feel free to contact DoorDash Merchant Support.

In the event that you forgot your password:

1. Reset it by selecting Forgot your password? on the DoorDash restaurant login page.

2. Enter your email used for the Merchant Portal.

3. A password reset link will be sent to your inbox.

4. In your inbox, you will receive an email. Click on the link and you’ll be prompted to create a new password.

How do I add new users to my Merchant Portal account?

1. Once in the Merchant Portal, select Settings (gear icon) > Manage users.

   • To view and edit all users, make sure you’re in the business view. In the store view, you can only add or edit Store Managers and Store Operators. If you have a single store, you’ll land in the business view automatically

2. Click + Add User.

3. Add their information: first name, last name, and email address.

4. Select the role you want them to have in the Portal (note: this can be changed if needed)

   • Business Group Admin: If this option is selected, they will manage all businesses under the business group ID.

   • Business Admin: If this option is selected, they will manage all stores under the business ID.

   • Franchise Admin: If this option is selected, select their franchise name under "Which franchise does this user work for?" Please keep in mind the Franchise Admin option is only visible if you are a Business Admin and you’ve already set up your franchise organization with DoorDash.

   • Store Manager: If this option is selected, under Stores, click the + and type in the store name(s) for the locations that you wish the user to manage. 

   • Store Operator: If this option is selected, under Stores, click the + and type in the store name(s) for the locations that you wish the user to operate.

   • Finance Viewer: If this option is selected, they will have read-only access to payouts, reports, statements, and tax documents.
     Social Manager: If this option is selected, they will be able to edit your public store info, photos, and discovery attributes. They won’t have access to orders or financials.

5. Select Send Invite.

6. The employee will then receive an email inviting them to login in to the Merchant Portal. Add as many email addresses as you need.

If the email you're adding is already associated with another DoorDash business, it may automatically be enabled for Multi-Profile Access. This allows the user to access multiple businesses under a single login instead of creating duplicate accounts.

Not sure which level of access is right? Here are some handy charts:

Note: If you need to change the email address of an employee you’ve already added, please remove their email and re-add them to your account.

Who can view and edit user details within my organization? 

Employees can no longer view details of their superiors within the organization. This means that business admins won’t be visible in the store-level Manage Users section.

In order to add or edit any users, you must use the business-level Manage Users section.

How do I customize role permissions for my organization?

Business Group Admins, Business Admins, and Franchise Admins can customize role-based permissions directly in the Merchant Portal.

This allows you to tailor access for each role (such as Store Manager or Store Operator) at the:

• Store level

• Franchise level

• Business level

• Business Group level

How it works:

1. Go to Settings > Manage users

2. Click the Roles tab

3. On the role card you want to update, select Edit permissions

4. Adjust permissions and save your changes

Permission updates apply to all users assigned to that role at the selected organization level.

Can I change what a role is allowed to do?

Yes. Admin-level users can customize role-based permissions within the Manage Users section of the Merchant Portal.

Permissions can be adjusted at the Store, Franchise, Business, or Business Group level.

How do I navigate from store to business-level view?

1. Once in the Merchant Portal, open the store menu next to your name at the top of the page.

2. Select View dashboard to go to the business view.

3. From the business view, go to Settings > Manage users.

If you have access to multiple businesses, you can switch between them at any time by selecting your name in the upper-left corner of the Merchant Portal. The list shows your role and number of stores for each business, so you can choose the one you want to manage.

How do I view all users and organizations connected to my store?

To keep store-level employees informed about who has visibility into your store, you can see connected organizations right from the Manage users page.

1. Go to Settings > Manage users.

2. Under the Manage users heading, select View next to the line showing how many connected organizations have access.

3. From there, you can see all organizations (such as Business, Business Group, Franchise Organization, or Franchise Group) affiliated with your store and what they can see or do.

What is Multi-Profile Access and how does it work?

Multi-Profile Access allows one email and password to access multiple DoorDash businesses. That means if you manage more than one store or brand, you no longer need separate logins or workaround emails. When eligibility criteria are met — such as being added to another business — Multi-Profile Access is applied automatically.

What you may notice:

• A Select a profile screen after signing in

• The ability to switch businesses from your name at the top of the Merchant Portal

• Fewer login-related errors, including the removal of legacy "already associated with another business" errors

What does not change:

• Your email and password remain the same

• Reporting and data are not combined across businesses

• Ownership, billing, and business structure stay the same

No action is required from you. Multi-Profile Access is enabled automatically when needed.

If something looks incorrect — such as a missing or unexpected business — please contact Merchant Support and we'll review your access.