In 2024, we created many new enhancements, and we want to make sure you continue to take advantage of them. We'll summarize the new ways you can assess your sales, run your day-to-day operations, and grow your business so you’re set up for success in 2025 and beyond.
Business Tools: Enhancing your toolkit
Running a successful restaurant requires the right tools at your fingertips. DoorDash offers several business tools to help you enhance your menu, manage pricing, and analyze financials:
Menu pricing impact tool: Compare your in-store and DoorDash menu prices to understand potential sales impact. Available in the Merchant Portal, this visualization tool helps calculate markup rates and project how different pricing strategies could affect your business performance.
Menu photo enhancement: Based on our April-June 2022 study, menus with photos get up to 44% more monthly sales. To make it easier to increase the number of photos on your menu, we now automatically add photos from various sources, including Yelp and customer submissions, when applicable.
Multi-location management: Add and manage multiple store locations directly through the Merchant Portal without contacting support. This streamlined process helps you efficiently scale your business while maintaining consistent operations across all locations.
Enhanced financial reporting: Track your earnings and expenses through the improved Transactions tab. Access detailed sales breakdowns, financial data, and simplified bookkeeping reconciliation all in one place.
Business Manager App updates: Enjoy an enhanced mobile app experience with quick access to payouts and sales tracking, marketing campaign management and reporting, plus a personalized homepage feed with recommended actions for your stores on DoorDash.
Day-to-Day Operations: Reducing everyday stressors
Streamline your daily tasks with tools designed to make restaurant management more efficient and less time-consuming.
Tablet order management: Adjust orders in real time with fewer taps. These new tablet features tap into four streamlined actions: easy order cancellations, flexible prep time updates, quick 5-second undo options, and improved communication with customers and Dashers. Please note that the tablet experience may vary.
Selective order pausing: Maintain control during busy periods by pausing DoorDash Marketplace orders while keeping Online Ordering active. This feature helps you manage order flow while maintaining direct customer relationships.
POS integration: Connect your existing point-of-sale system with DoorDash for consistent menu updates and streamlined order management. Integration is available with leading providers like Toast, Revel, Square, and more.
POS Order Manager: Manage orders directly from your Crisp POS system, Checkmate Portal, Flybuy POS system, or DoorDash SmartScales. This unified system reduces support needs by letting you handle all orders from a single screen.
Growth Opportunities: Giving you new ways to grow
Take your business to the next level with tools designed to drive growth and enhance customer experience.
Optimization Score: Access personalized recommendations and implement them to maximize your store’s sales potential and customer visibility. Compare your score and comparative rating to other DoorDash merchants of similar size, tenure, cuisine, and location to yours.
DoorDash Commerce Platform: Choose from a comprehensive suite of tools, including:
Online Ordering: Capture commission-free orders through your website and social media.
Mobile Apps: Extend your reach with a branded mobile ordering experience.
Drive On-Demand: Offer delivery through your own channels.
Tableside Order & Pay: Modernize in-store ordering with QR codes.
Phone Ordering: Handle incoming orders professionally with live agents or AI assistance.
Customer Support Solutions: Deliver seamless support with white-labeled customer service teams..
Targeted promotions: If you are based in the U.S. you can now drive traffic during slower periods with new Happy Hour, Lunch Special, and Buy-One-Get-One promotions.
As you already know from firsthand experience, running a restaurant involves wearing many hats and facing new challenges every day. Every year, our team is dedicated to speaking with restaurant owners and operators to find new ways to help you do more with less. Make sure to check our site, email, and social media for regular updates on new features and services.
We also regularly share new feature updates in the Ways to Grow section of the Learning Center.
