Build Your Reputation with Guest Experience Management
Automatically generate more reviews, see all of your customer feedback in one place, and easily take action on it.
A simpler way to stay on top of reviews and build your hard-earned reputation
Turn the guest experience into reputation growth
Automatically send a quick SMS to customers, inviting them to share an insightful review.
Save time on review management
Respond to all your reviews in one place, with AI-generated response suggestions and alerts you can customize around the feedback that matters to you most.
Turn feedback into improvements
Use clear reports on trends, sentiment, and patterns to uncover opportunities to strengthen operations and the customer experience.
How it works
Guest Experience Management brings all your review tools into a single, easy-to-use dashboard.
It helps you drive more reviews from recent customers. Respond with AI-written replies, and quickly understand what customers love most about your restaurant.
Everything you need to grow
Advanced marketing and loyalty tools for growing restaurants
Merchants grow sales by an average of 47% within two months of launching Commerce Platform.¹
- Commission-free online ordering
- Custom branded website
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
- Automated email marketing
- Customizable website pop-up
- Customized ordering pages
- Loyalty & gift card integrations
- Custom branded mobile app
- Customizable email and text marketing tools
- Guest experience management
- Cross-Channel Loyalty program
Frequently asked questions
Guest Experience Management is a tool that centralizes your customer reviews into one tool. It helps merchants generate more positive reviews, respond to feedback with AI-assisted replies, and understand guest sentiment to improve operations.
With Guest Experience Management, you can automatically send an SMS to customers, prompting them to post helpful reviews that help your business rank higher in search results.
Start with DoorDash Commerce Platform today
Get everything you need to grow your business online.
Talk to our team