DoorDash for Restaurants

Sign up for DoorDash on DoorDash for Merchants with a few basic details: name, address, and menu. Once approved, your store goes live on the DoorDash app and Dashers can start delivering your food. From there, manage your menu and hours in the Merchant Portal.

If your restaurant isn't listed yet, request it by signing up directly through DoorDash for Merchants. Signing up yourself puts you in control of your menu, photos, and hours in the Merchant Portal, instead of waiting for a listing to appear on its own.

The best strategy combines two things: getting discovered and keeping customers coming back. Marketplace helps you attract new customers already browsing the DoorDash app, including DashPass customers, subscribers to DoorDash's subscription service who tend to order more often. Then DoorDash Commerce Platform tools like Online Ordering help turn those customers into repeat, direct orders.

Marketplace helps you attract new customers already ordering on DoorDash. Commerce Platform helps you grow sales through commission-free online ordering on your own website and app, and requires Marketplace first. Reservations helps you manage dine-in bookings and build guest loyalty. Most restaurants start with Marketplace.

Signing up is free, with no monthly subscription fee. You pay commission fees based on your plan: 15% on Basic, 25% on Plus, or 30% on Premier for delivery, plus 6% on pickup. Want lower fees? Basic has the lowest delivery commission, and DoorDash Online Ordering offers 0% commission on your own website, with only a payment processing fee of 2.9% + $0.30 per order.

Orders come straight to you through a DoorDash tablet running the Order Manager app, your point-of-sale (POS) system if it's integrated, or the Business Manager App on your phone. You confirm the order and prep time, then a Dasher picks it up for delivery.

Dashers are independent contractors who pick up and deliver orders placed through the DoorDash app. Once your kitchen marks an order ready, a nearby Dasher picks it up, with no hiring, training, or managing delivery staff on your end.

In many areas, yes. Restaurants, liquor stores, and convenience stores can offer alcohol delivery or pickup where local and state laws allow it. Requirements vary by location, so check your Merchant Portal account to confirm what's allowed near you.

If an order has an issue, you can flag it from the Business Manager App or your DoorDash tablet, and DoorDash's support team helps sort out the refund. In most cases, you're not charged for errors that weren't your fault.

Yes. DoorDash works alongside your existing tools and platforms, it doesn't replace them. Many restaurants list on more than one delivery platform to attract new customers.

Yes. Drive On-Demand is a white-label delivery product built for restaurants that already have their own ordering platform. You keep your ordering system, and DoorDash's delivery platform handles the rest.

Yes. Self-Delivery lets you accept orders through DoorDash while your own drivers handle the deliveries. You can also switch to Dashers, or mix both.

That depends on your goals. Many restaurants use DoorDash to reach customers they wouldn't find on their own, without the cost of building their own delivery platform. Some list on more than one delivery app, so it's worth comparing based on your area and margins.

You don't have to start with delivery. Reservations and Drive On-Demand work independently, and Marketplace has no long-term commitment if you want to try it. Most restaurants know within 30 days whether it's working.

About 40% of restaurants on DoorDash have fewer than 3 locations, so you're in good company. Start small, set your own hours, and scale only if it works for you.

Visit the DoorDash for Merchants Learning Center for guides on everything from your menu to your commission plan. For account-specific questions, reach Merchant Support anytime through the Merchant Portal.