Improve Your Reputation with Guest Experience Management
Automatically generate more positive reviews, see all of your customer feedback in one place, and easily take action on it.
Guest Experience Management is available with our Pro package.
A simpler way to stay on top of reviews and build your hard-earned reputation
Reach your happiest guests
Automatically send a quick SMS to customers who had a great experience, inviting them to share a positive review.
Reduce the time you spend on reviews
Manage and respond to every review from one place, with AI-written replies and alerts that help you prioritize what needs attention.
Turn feedback into improvements
Use clear reports on trends, sentiment, and patterns to uncover opportunities to strengthen operations and the customer experience.
How it works
Guest Experience Management brings all your review tools into a single, easy-to-use dashboard.
It helps you drive more high-quality reviews from satisfied customers while deflecting negative reviews. Respond with AI-written replies, and quickly understand what customers love most about your restaurant.
Select the package that powers your growth
Start receiving direct orders in no time
- Commission-free* online ordering
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
Build your brand and re-engage customers automatically
- Commission-free* online ordering
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
- Custom-branded website
- Automated email marketing
- Customizable website pop-up
- Customized ordering pages
- Loyalty & gift card integrations
Build loyal fans with a branded app, Cross-Channel Loyalty, and guest experience management
- Commission-free* online ordering
- Custom branded website
- Order with Google integration
- Easy-to-use promotions tool
- Live order tracking
- Customer support for deliveries
- Automated email marketing
- Customizable website pop-up
- Customized ordering pages
- Loyalty & gift card integrations
- Custom branded mobile app
- Customizable email and text marketing tools
- Guest experience management
- Cross-channel loyalty program
*You just pay a standard payment processing fee of 2.9% + $0.30 per order with Boost and Pro packages, and 3.3% +.$0.30 per order with Starter.
Frequently asked questions
Guest Experience Management is a tool that centralizes your customer reviews into one tool. It helps merchants generate more positive reviews, respond to feedback with AI-assisted replies, and understand guest sentiment to improve operations.
With Guest Experience Management, you can automatically send an SMS to satisfied customers, prompting them to post positive reviews with pre-written suggestions that help your business rank higher in search results.
Start with DoorDash Commerce Platform today
Equip your business with the tools it needs to succeed.
Talk to our team