Expand your business with retail delivery

With retail delivery, customers browse your shop on DoorDash, where they can add items to their cart, place an order, and pay through the app. Confirm the order using a DoorDash tablet. Then, prepare the order and hand it off to a Dasher for delivery.

DoorDash retail delivery is available for businesses that have a physical store and sell items in one or more of the following categories: beauty, home, office supplies, electronics, stationery, arts and crafts, home improvement, baby goods, sports, fashion, or books. DoorDash retail delivery solutions are not for businesses that primarily sell services or CBD products, or are wholesalers looking to sell to other businesses.

Separate DoorDash products are available for retailers that sell groceries, flowers, pet supplies, convenience store items, or alcohol.

To qualify for DoorDash retail delivery, shops must offer a minimum of 20 products, each with a corresponding photo, description, and price. This minimum scope encourages customer engagement, helping your business be more successful on the DoorDash platform.

By listing your business on DoorDash, you’ll reach more customers who are looking to purchase goods online and get them delivered same-day. This shop-on-demand model enables local retailers to grow their businesses and compete with online-only retailers. A retail delivery system also offers additional convenience for new and existing customers, with average delivery in under 35 minutes.

After confirming that you meet the requirements for your type of business, you will need to provide some information about your company, including: your bank account information (so that you can get paid for your DoorDash orders), and the name of your company or a legal representative.

With DoorDash as your delivery partner, your business will be featured on the platform customers already know and love.

As a DoorDash partner, you’ll also get greater control over how you do business online. For example, you’re able to sell items under your own branding, and you control your product catalog and pricing.

As a retailer, you’ll be notified when a customer has placed an order. You’ll have the opportunity to accept the order on your tablet or device and confirm an estimated delivery time. Then, prepare the order and hand it off to a Dasher for delivery.

Once an order is ready, a Dasher will arrive at your location to pick up an item before transporting it to the customer. Customers can track order progress through DoorDash’s logistics platform and tip drivers.

As a business, you have the ability to manage available inventory through the DoorDash Merchant Portal or Business Manager App. Simply mark items as out of stock as you run out of them, and you won’t receive any orders for that item.